TOEFL IBT Reading Practice Test 70 from The Collection of TOEFL Reading Comprehension
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Reading Directions: This section measures your ability to understand academic passages in English.
The Reading section is divided into separately timed parts.
Most questions are worth 1 point, but the last question for each passage is worth more than 1 point. The directions for the last question indicate how many points you may receive. You will now begin the Reading section. There are three passages in the section. You should allow 20 minutes to read each passage and answer the questions about it. You should allow 60 minutes to complete the entire section.
One of the more discernible trends in the financial – service industry in recent times has been the adoption of programs designed to encourage more personalized relationships between an institution’s employees and its clients, particularly those clients who are major depositors. The expression most commonly used to describe this type of program is “relationship banking”. A good definition is provided in the 1985 book Marketing
In relationship banking the emphasis is on establishing a long-term
multiple – service relationship; on satisfying the totality of the client’s
financial service needs; on minimizing the need or desire of clients to
splinter their financial business among various institutions.
Implicit within any definition of relationship banking is recognition that the financial -service requirements of one individual or relatively homogeneous group will likely be substantially different from those of another individual or group. A successful relationship banking program is’ therefore dependent in a large part on the development of a series of financial – service “packages” each designed to meet the needs of identifiable homogeneous groups.
Another dimension of relationship banking is the development of highly personalized relationships between employee and client. In most financial institutions today the client is serviced by any employee who happens to be free at the time regardless of the nature of the transaction. Personalized relationships are therefore difficult to establish. In a full relationship banking program, however, the client knows there is one individual within the institution who has intimate knowledge of the client’s requirements and preferences regarding complex transactions. Over time, the client develops a high level of confidence in this employee. In short, a personalized relationship evolves between client and employee.
1. With what subject is the passage mainly concerned?
(A) The decline of the financial-service industry
(B) Variety within financial services
(C) A way of making banking more personal
(D) Increasing everyday banking transactions
2. Which of the following can be inferred from the passage about relationship banking programs?
(A) They have recently been discontinued
(B) They are already being used
(C) They will shortly be used
(D) They will be used in the distant future
3. According to the definition of relationship banking quoted in the passage, one of the main aims of this type of banking is to encourage clients to
(A) consult with each other concerning their finances
(B) keep all their business with a single bank
(C) recognize their own banking needs
(D) keep their financial requirements to a minimum
4. According to the passage. what is a necessary first step in instituting relationship banking?
(A) Redesigning bank buildings
(B) Hiring congenial staff who make client’. welcome
(C) Recognizing the particular financial needs of groups and individuals
(D) Teaching bank employees to be more confident.